Wappari Executive Brochure No. 07
Customers Should Be Able To Call You Directly From WhatsApp.
Chat is powerful. Sometimes customers simply need to speak. Wappari lets customers move from WhatsApp into your existing business telephone system without searching, copying or starting again.
Customers shouldn't have to leave WhatsApp
to have a conversation.
Customer Reality
When chat needs voice, the journey often breaks.
Customers often start inside WhatsApp, but need to speak when the issue becomes urgent or complex.
They leave the chat, search for a number, dial manually and enter another process.
The phone system may work, but the customer journey has already been interrupted.
Customers experience one problem. Businesses often force them through multiple channels.
The Wappari Approach
Connect WhatsApp conversations to your phone system.
Traditional Chat-to-Voice Journey
WhatsApp ChatThe customer starts a conversation.
Need To SpeakThe issue requires a phone call.
SearchThe customer looks for your number.
Dial ManuallyThe customer starts a separate voice journey.
Start AgainContext is lost or repeated.
Conversation-Native Journey
WhatsApp ChatThe customer is already engaged.
Tap CallThe customer calls from the conversation.
Business Phone SystemThe call routes into your existing telephony environment.
IVR, Queue or AgentYour normal call handling process takes over.
Connected JourneyChat and voice become one customer experience.
WhatsApp becomes the entry point. Your existing telephone system remains the destination.
See It In Action
A chat-to-voice journey that keeps the customer moving.
Customer
I'd like to speak to someone.
Wappari
Certainly. Tap Call to speak with the team directly from WhatsApp.
Customer
Taps Call inside WhatsApp.
Business Phone System
The call is routed into your IVR, auto attendant, queue or agent group.
Business Outcome
✓ Customer enters your existing telephone system directly from WhatsApp.
Business Impact
Better channel connection creates better customer service.
+ Better customer experience
+ Faster escalation from chat to voice
+ Fewer abandoned conversations
+ Existing IVRs continue to work
+ No replacement of telephony
+ Cleaner chat-to-call journeys
Less searching.
More talking.
Better service.
Why Wappari
Conversation should be the business process.
Wappari doesn't replace your business systems.
It connects them through conversation.
Customers experience one continuous journey while your existing CRM, telephony, workflows and business applications continue to operate exactly as they do today.
Because the best customer experience is not another application. It is simply a better conversation.
Built For
Designed for businesses that want to connect WhatsApp engagement with voice service.
Contact Centres
Customer Support Teams
Insurance Teams
Healthcare Practices
Dealerships
Property Groups
Financial Services
Service Desks
Sales Teams
IVR Environments